What we collect
Your name, phone and address to deliver orders, device details when you request a repair, and your email when you create an account.
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Privacy, cookies, shipping, returns and warranty — written plainly so you know exactly how DMAN PRO handles your data, your orders and your devices across Sharm El Sheikh, South Sinai and all Egypt.
We collect only what we need to fulfil your order, repair your device or answer your message — we never sell your data or share it for advertising.
Your name, phone and address to deliver orders, device details when you request a repair, and your email when you create an account.
To confirm orders, calculate shipping cost and timing, track repair status, and send you service updates tied only to your request.
You can request deletion of your account and data at any time. Message us through the contact page and we act on it after verifying your identity.
We use as few cookies as possible and always prefer the most privacy-preserving option.
Needed to sign you in, keep your cart, and remember your language and currency. These keep the site working and can't be turned off.
Aggregate stats that help us improve pages without personal tracking. We don't build advertising profiles about you.
You can manage cookies from your browser at any time. Declining non-essential cookies never blocks buying or requesting a repair.
Delivery cost and timing depend on governorate, city and payment method. We show you the exact figure before you confirm the order.
Same-day inside Sharm El Sheikh, extending with distance to your governorate. Each area's window appears at checkout.
A fixed fee per area, with cash on delivery in supported zones and prepaid elsewhere — no hidden charges.
The same network handles device pickup for repair and return to you afterward, with the same transparent fees as products.
We want you confident in your decision. The terms are simple and written without fine-print games.
14-day return window from delivery for new, unused products in full packaging with all accessories.
Used or custom devices may follow different terms, always stated clearly before you buy.
After inspection and approval, refunds go back to your original payment method, usually within a few business days.
Certain hygiene-sensitive or personalised items may be non-returnable — this is shown on the product page.
Warranty covers manufacturing defects and states plainly what falls outside coverage.
Manufacturing defects within each product's stated warranty period, with repair or replacement depending on the case.
Physical damage, liquid, misuse, or repairs done outside our approved centers void the coverage.
Contact us with proof of purchase and a description of the fault, and we route you to the nearest repair path across South Sinai and all Egypt.