14-day window
You have up to 14 days from delivery to request a return or exchange on new, unused products. Any exceptions are shown on the product page before you buy.
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A clear, fair path to return or exchange an eligible device or accessory bought from DMAN PRO across Sharm El Sheikh, South Sinai and all Egypt — no fine-print games.
When you can return, and the condition we accept a product in.
You have up to 14 days from delivery to request a return or exchange on new, unused products. Any exceptions are shown on the product page before you buy.
We inspect every returned product to confirm its condition and accessories before approving the return. Inspection protects both sides and keeps the decision fair.
We accept products in original condition with all accessories, cables, packaging and the invoice. Signs of use or missing accessories may reduce the refund or make it ineligible.
Simple steps from your request to receiving a replacement or refund.
Open your order from your account page or message us via the contact page within the return window, with your order number and the reason for return.
Repack the product in its original condition with all accessories and the invoice, and keep a copy of your proof of purchase.
We arrange pickup or a drop-off at the nearest point, then inspect the product to confirm it is eligible for return or exchange.
Once approved, we send the replacement or process the refund. If an identical replacement isn't available, we offer the closest option or a full refund.
How and when your money comes back after a return is approved.
Refunds usually return to your original payment method. For cash-on-delivery orders, we arrange a bank transfer or store credit with you.
Refunds begin once the product passes inspection and often appear within a few business days, depending on your bank or payment provider. Timing can vary and we can't guarantee an exact day.
If you prefer an exchange, we show any price difference clearly and charge or credit it before proceeding — no hidden fees.
Return and exchange shipping is completely free — we pay the courier, not you. No restocking fee and nothing deducted from your refund.
Products, accessories or spare parts with a manufacturing defect are handled under our warranty policy rather than as a standard return. If a covered fault appears, the warranty path routes you to a repair or replacement depending on the case.